We have an exciting opportunity for a Claims Manager to join the B&M team. This is a national, field‑based, full‑time permanent position reporting into the Group Head of Health & Safety. This is a newly created role with the opportunity to shape how B&M manages and prevents claims across Retail, Supply Chain, Grey Fleet and Transport operations. 

 We are looking for an experienced EL/PL/Motor claims professional with strong investigative skills, sound commercial judgement, and a proactive approach to risk reduction. In this role, you will be responsible for:

• Acting as the internal lead for Employer’s Liability, Public Liability and Motor claims from initial notification through to resolution
• Reviewing evidence, CCTV, documentation and site conditions to assess liability and determine the most appropriate claims handling strategy
• Deciding whether claims can be managed in‑house or require referral to external solicitors, insurers or loss adjusters
• Conducting national site visits to investigate incidents and provide clear, factual investigation reports
• Working closely with Health & Safety, Operations, Customer Services and Legal to establish root causes and support risk‑reduction measures
• Analysing claims data, accident reports and near-miss trends to identify recurring issues and support proactive prevention
• Improving claims handling processes, ways of working, ownership routes and escalation frameworks
• Supporting Customer Services with guidance and coaching to help identify potential claims early and resolve issues pragmatically
• Driving early settlement opportunities where appropriate, reducing formal claims and associated legal costs

• Proven experience managing EL, PL and/or Motor claims
• Strong understanding of claims processes, liability assessment and investigation techniques
• Experience working alongside external solicitors, insurers and loss adjusters
• Strong analytical skills with the ability to identify trends and root causes from claims and incident data
• Confidence operating independently within a field-based role, including extensive travel
• Experience within retail, logistics, supply chain or transport environments (desirable)
• Knowledge of accident investigation methodologies (desirable) 

Please note this role involves extensive UK travel and weekly office attendance at our Support Centre in Speke.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
Check out our full benefits here: https://careers.bmstores.co.uk/our-bm-benefits/

If you’re looking for a new challenge in a fast-paced environment and want the opportunity to shape a brand-new function, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.