As B&M continues to invest in and enhance its store estate, we are delivering an ambitious programme of store refits, refreshes and macro+ conversions and space optimisation projects across the business. To support this transformation, we are looking for an experienced and driven Transformation Manager to lead the successful delivery of projects across the Midlands region.
Reporting to the Head of Store Transformation, you will ensure projects are delivered safely, consistently, and to plan. This high-profile role requires strong stakeholder management, influencing skills, and the ability to manage multiple projects at once. You'll be self-motivated, organised, and confident working independently, building relationships, challenging where needed, and taking ownership to ensure every transformation project is successfully delivered.
This is a field-based role requiring travel, with occasional overnight stays and periods of working away from home. A company car, phone and laptop will be provided.
In this role you will be responsible for:
- Leading the delivery of store refits, refreshes and Macro projects and space changes across multiple sites within your region.
- Acting as the key link between Store Operations, Retail Operations Managers (ROMs), third-party partners and the Store Transformation team.
- Ensuring Retail Operations Managers remain fully informed of project progress, risks, key decisions and outcomes within their region.
- Managing and coordinating third-party merchandising and project management providers to deliver projects safely, efficiently and to agreed standards.
- Influencing Store Managers, Area Managers and operational teams to ensure project plans are executed consistently on a site-by-site basis.
- Monitoring project delivery against agreed programmes, identifying risks and escalating issues quickly to ensure timely resolution.
- Conducting quality assurance checks and signing off project delivery to confirm all agreed changes have landed correctly in store.
- Ensuring any gaps, defects or deviations from plan are captured, resolved and closed before project completion.
- Maintaining momentum across multiple concurrent projects whilst balancing competing priorities and operational demands.
- Supporting continuous improvement by identifying opportunities to refine and enhance future transformation activity.
The skills and experience you’ll bring:
- Proven experience in retail operations, project delivery, store development, store transformation or large-scale retail change programmes.
- Strong stakeholder management skills with the ability to influence and challenge at all levels of the organisation.
- Experience managing external suppliers, contractors or third-party merchandising teams.
- Excellent organisational skills with the ability to manage multiple projects across different locations simultaneously.
- Strong problem-solving capability and the confidence to make informed decisions in a fast-paced environment.
- Experience working within live trading retail environments while maintaining operational performance and customer experience.
- Excellent communication skills, with the ability to build effective relationships with Store Managers, Area Managers, ROMs and senior stakeholders.
- High levels of resilience, accountability and attention to detail
Why Join B&M?
We offer a competitive salary and package as well as a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here https://careers.bmstores.co.uk/our-bm-benefits/
If you're passionate about retail transformation, thrive in a fast-paced environment and enjoy delivering change that makes a real difference, we'd love to hear from you.
B&M Retail is an equal opportunities employer and is committed to creating an inclusive environment where every colleague can succeed.